Flying through Chicago soon? If you’re traveling with United Airlines, then knowing how the United Airlines ORD Terminal operates can save you time, reduce stress, and improve your overall airport experience. Chicago’s O’Hare International Airport is a major hub for United, and this guide will walk you through all the essential services, amenities, and tips you need before your flight.
Whether you're arriving, departing, or making a tight connection, understanding how United Airlines O’Hare International Airport functions can make a big difference.
What services are available at United Airlines ORD Terminal for international travelers?
At United Airlines O’Hare International Airport, international travelers can access dedicated check-in counters, expedited security for eligible passengers, and the premium Polaris Lounge for long-haul business class flyers. Upon arrival, international passengers are guided through customs, baggage recheck, and security for onward connections. Services are designed to ensure comfort, efficient transfers, and multilingual assistance.
Check-In Services at United Airlines ORD Terminal
When flying United out of O’Hare, passengers can choose between several check-in options:
- Self-service kiosks are available for printing boarding passes, bag tags, and checking in without standing in long lines.
- Full-service counters are available for passengers who need assistance, including families, travelers with pets, and those checking oversized items.
- Premier Access check-in lanes are also offered for MileagePlus Premier members and business or first-class passengers.
United recommends that travelers arrive 2 hours before domestic departures and 3 hours before international flights. This gives you enough time to check in, drop off baggage, and clear security.
Security and Boarding Process
The United Airlines ORD Terminal has efficient security lanes, including TSA PreCheck and CLEAR access for qualifying travelers. Security wait times vary depending on the day and time, but digital screens in the terminal help you anticipate delays.
After clearing security, flight information monitors and United’s mobile app will show your boarding gate, updates, and walking directions if needed. United staff are present throughout the terminal to assist you if you have questions or need support.
United Lounges and Premium Services
United Airlines O’Hare International Airport offers an excellent range of lounges and amenities, particularly for business and frequent travelers.
United Club
The United Club is accessible to:
- United Club members
- Premium cabin passengers (domestic and international)
- Star Alliance Gold members
- Select eligible credit card holders
Amenities include:
- Complimentary beverages and light snacks
- Free Wi-Fi and power outlets
- Workstations and quiet seating areas
Polaris Lounge
Passengers flying in United Polaris business class internationally can access the Polaris Lounge, which offers:
- Full restaurant-style dining
- Spa-inspired shower suites
- Rest areas for longer layovers
- An upscale bar and lounge atmosphere
These lounges give passengers a comfortable space to relax or work before their flight.
Dining and Retail Options
The United Airlines ORD Terminal features a wide range of dining and shopping options that cater to all traveler preferences.
Dining Choices
- Tortas Frontera – Highly rated Mexican sandwiches and local ingredients.
- Big Bowl – Asian flavors including stir-fry and noodles.
- Berghoff Café – German-American classics and comfort food.
- Coffee shops – Starbucks, Dunkin’, and local cafes are scattered throughout.
Most food vendors accept mobile payments and offer takeaway packaging, perfect for travelers in a rush.
Shopping
If you have time to spare, O’Hare’s shopping areas include:
- Hudson News for reading materials and essentials
- Duty-Free stores for international travelers
- Gift and electronics shops for last-minute items
From souvenirs to headphones, you’ll find everything you need before boarding.
Ground Transportation and Parking Options
Getting to and from the United Airlines ORD Terminal is simple, thanks to a wide selection of transportation services.
- Public Transportation: The CTA Blue Line connects downtown Chicago to O’Hare. It’s budget-friendly and fast.
- Rideshares and Taxis: Designated zones for Uber, Lyft, and taxis are clearly marked near the arrivals area.
- Parking: Choose from hourly, daily, or economy lots, depending on how long you’re staying. Shuttle services are available from remote lots to the terminal area.
Plan ahead during peak travel times, as traffic congestion and parking availability can be challenging.
Baggage Services and Lost & Found
Once you land, follow the signs to United’s baggage claim area. Baggage service counters are nearby to help with:
- Delayed or missing luggage
- Oversized or special equipment handling
- Filing damage claims
If you lose something on board or near your gate, contact United’s lost item support. For items lost in general airport areas (such as restrooms or restaurants), reach out to O’Hare’s Lost and Found office.
Helpful Travel Tips
- Use the United App: Check your gate, track your bags, and get real-time updates.
- Plan Extra Time for Connections: Especially when switching between domestic and international flights.
- Request Assistance Early: If you need wheelchair support or other accessibility services, make arrangements at least 48 hours before departure.
- Bring Refillable Bottles: Water bottle stations are located near most gates.
Final Thoughts
Navigating United Airlines ORD Terminal doesn’t have to be overwhelming. From intuitive check-in procedures and premium lounges to great dining and reliable ground transportation, United Airlines O’Hare International Airport offers a streamlined experience tailored to travelers of all kinds.
Whether you’re heading off on a weekend getaway or catching a transatlantic business flight, understanding your options at O’Hare ensures smoother travel. Let this guide be your trusted resource every time you fly United through Chicago.
